Issue
Samsung Smart TV doesn’t recognize DIRECTV via HDMI connection and/or the purple looking screen appears.
Environment
TV Model: Samsung UHD TV MU6290
Cable Box: DIRECTV Cable Box (not sure about the model number)
Solution
I did a lot of reading and basically, if I were ever presented with this issue again, I’d do the following in this particular order, and test to see if it works after each step:
- Update TV Software
- Reset TV
- Power Cycle the TV and Cable Box (1-2 minutes off)
- Replace HDMI cable
- Reset Cable Box (red button)
Example: Try step 1 first. Then see if DirectTV works. If not, continue to step #2 and so on.
Conclusion
In my case, step #4 (replacing the HDMI cable) solved the issue.
Important Note
This may or may not work in different environments but at least it’s a start towards the right direction. I’ve seen people replace entire TV’s, cable boxes before thinking to check the cables themselves. It could mean a $10 solution vs. several hundreds of dollars.
Related Reading
- UN55KS8000FXZA not recognizing direct tv box through HDMI
- UN50MU6300 suddenly won’t detect cable box for smart remote
- Purple screen?!?
I hope this guide is able to help save you some time and solve your similar issue!